Orlando, if you are going to leave a 1 star review with zero context on a public facing page, we are forced to show our evidence in regards to a unwarraned review. This is our entire communications for the public to see where you have gone radio silent after we asked why you wanted to return something you just got:
For what reason?
> On Sep 12, 2026, at 3:29 PM, Orlando <orlandobexxxxxxxx@gmail.com> wrote:
>
>
> Thank you for the clarification.
> I need to return the item , please.What are the steps to follow.
>
> On Sat, Sep 12, 2026 at 3:25 PM FI Performance Support Team <support@fiperformance.com> wrote:
>
> Hey Orlando,
>
> We received your email regarding order #6054.
>
> For clarification, this order was placed Thursday after 5:00 PM with standard Ground shipping and was delivered today, Saturday.
>
> The order was therefore processed, shipped, and delivered essentially as quickly as could reasonably be expected for an order placed after business hours with Ground service.
>
> There was no shipping delay, fulfillment issue, or error with your order. In fact, delivery on Saturday for an order placed Thursday evening is an exceptionally fast turnaround for standard Ground service.
>
> Your email requesting a refund was received while the package was already in transit and shortly before delivery. At that point, the order could not simply be canceled or recalled.
>
> We wanted to clarify the timeline because there appears to have been an expectation that an order placed Thursday evening using Ground shipping should have arrived even sooner. That is not a reasonable expectation for the shipping service selected.
>
> Order #6054 has now been successfully delivered and fulfilled as ordered.
>
> Thank you,
>
> Dave
> FIP Ops Manager
> support@fiperformance.com
>
>
>> On Sep 12, 2026, at 12:02 PM, Orlando <orlandobXXXXXX@gmail.com> wrote:
>>
>> Good morning .
>> I am writing you because I need to refund an item.The order number is 6054.The item hasn’t arrived yet.Thak you for your help.
>