Thanks for the feedback, Bonnie — sorry to hear about the issue.
We’ve checked our system and don’t have any record of a return request or prior contact on this order, so it’s possible the message didn’t come through or may have been sent directly to the manufacturer.
From your description, it sounds like there may be a fitment mismatch. These components are application-specific, so we’ll want to verify the vehicle details and connector type to make sure the correct part was ordered.
Please reach out to us directly at support@fiperformance.com with your order number and a photo of the connection point, and we’ll get this reviewed and taken care of for you. We als require year make and model as well as vin.
– FI Performance