Shipping policy
Shipping Policy
FI Performance ("we," "us," or "our") operates the website located at https://fiperformance.com (the “Site”). By placing an order through the Site, you agree to the terms outlined in this Shipping Policy. These terms are provided to ensure both parties are aware of and agree to the expectations and responsibilities associated with order fulfillment and delivery.
1. General
All orders are subject to product availability. While we make every effort to maintain accurate inventory levels, discrepancies may occur. In such cases, FI Performance reserves the right to fulfill available items, place items on backorder, delay shipment, or issue a refund at our discretion.
Orders may ship from multiple warehouses, suppliers, or manufacturers. As a result, items within the same order may arrive separately.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping is collected at the time of purchase.
The shipping price displayed at checkout represents the final shipping charge to the customer, unless additional charges are required due to address changes, re-delivery attempts, or special handling requests.
3. Dispatch & Processing
Orders are typically processed and dispatched within one (1) to two (2) business days following successful payment and order verification.
Our fulfillment operations run Monday through Friday during standard business hours, excluding national holidays. During peak periods, supplier delays, or high order volume, processing times may be extended.
Orders may be subject to verification prior to shipment. FI Performance reserves the right to delay or cancel orders that cannot be verified.
4. Delivery Timeframes
Delivery timeframes are estimates only and are not guaranteed.
Domestic shipments typically arrive within two (2) to seven (7) business days once shipped. International shipments may take between four (4) and twenty-two (22) business days depending on the selected carrier and destination.
FI Performance is not responsible for delays caused by carriers, manufacturers, suppliers, customs processing, weather conditions, labor disruptions, or other factors beyond our control.
5. Address Changes
Requests to change the shipping address must be submitted prior to dispatch. Once an order has shipped, FI Performance cannot guarantee that address changes can be accommodated.
Any additional fees incurred due to address corrections, re-routing, or failed delivery attempts are the responsibility of the customer.
6. P.O. Boxes & Military Addresses
FI Performance can ship to P.O. Boxes and military (APO/FPO) addresses using USPS services only. Courier services are not available for these address types.
Additional shipping charges may apply for military addresses depending on destination and package size. FI Performance may absorb these costs at its discretion but is not obligated to do so.
7. Out of Stock & Backorders
If an item in your order is out of stock, FI Performance may ship available items immediately and ship remaining items once they become available.
Customers will be notified of any significant delays when possible. Estimated restock dates are not guaranteed and are subject to supplier and manufacturer timelines.
8. Tracking Information
Once your order has shipped, tracking information will be provided via email. Tracking updates are generated by the carrier and may not update immediately.
FI Performance is not responsible for delays or inaccuracies in tracking updates provided by carriers.
9. Damaged Shipments
All shipments must be inspected upon delivery.
If a package arrives visibly damaged, the customer should refuse the shipment when possible or note the damage with the carrier at the time of delivery.
If damage is discovered after delivery, the customer must notify FI Performance immediately and provide supporting documentation, including photographs of the packaging and product.
Failure to report damage promptly may result in denial of the claim.
Customers must not install or attempt to repair damaged items, as doing so may void eligibility for replacement or claim processing.
10. Lost Shipments
All shipments are insured according to carrier policies.
If a shipment is lost in transit, FI Performance will initiate an investigation with the carrier. Replacement or refund will be issued only after the carrier confirms the shipment as lost.
11. Duties & Taxes
For orders within the United States, applicable sales tax is calculated at checkout.
For international shipments, customers are responsible for all import duties, taxes, and fees imposed by the destination country.
If a customer refuses to pay duties or taxes, the shipment may be returned to FI Performance at the customer’s expense. Any refund issued will be reduced by original shipping costs, return shipping costs, and applicable restocking fees.
12. Delivery Delays
If your shipment exceeds the estimated delivery timeframe, please contact FI Performance so that we may assist in initiating a carrier investigation.
FI Performance is not liable for delays once a shipment has been transferred to the carrier.
13. Cancellations
Orders may be canceled prior to dispatch. Once an order has shipped, cancellation is no longer possible and the order will be subject to the Returns & Refund Policy.
Approved cancellations may be subject to non-refundable payment processing fees.
14. Insurance Claims
14.1 Damaged in Transit
If a shipment is confirmed damaged in transit, FI Performance will process a replacement or refund after the carrier completes its investigation.
14.2 Lost in Transit
If a shipment is confirmed lost, FI Performance will process a replacement or refund after the carrier investigation is completed.
15. Customer Service
For all shipping-related inquiries, customers may contact FI Performance via phone or email using the contact information provided on the Site.