Refund policy
Version 3.1
Returns Due to Change of Mind
FI Performance may accept returns due to change of mind only if a return request is submitted within thirty (30) days of delivery and the item is returned in its original, unused, and resalable condition, including all original packaging, hardware, documentation, and components.
All returns must be approved in advance by FI Performance. Unauthorized returns may be refused.
Return shipping is the sole responsibility of the customer. FI Performance does not provide return labels for change-of-mind returns.
Approved returns are subject to a restocking fee of up to twenty-five percent (25%), at FI Performance’s discretion, based on manufacturer and/or supplier-imposed restocking fees and handling costs.
Shipping charges, whether paid or included as part of a promotion (including free shipping), are non-refundable.
Orders canceled that have been pre-ordered/allocated prior to shipment may be subject to non-refundable payment processing fees incurred by FI Performance as well as manufactuer/supplier to dealer penalties, which typically range from approximately 2.9% to 24.9% depending on the payment method used. Manufacturer/supplier penanlties for cancelling orderes when inbound inventory has been allocated canb no longer be absorbed.
Non-Returnable Items
The following items are non-returnable and non-refundable unless defective or otherwise required by law:
Custom-built parts or kits that are not considered standard manufacturer offerings
Engines, transmissions, differentials, forced induction systems, and similar major assemblies
Engine management systems, tuners, and electronic devices included and not limited to charging systems/alternators, batteries, capacitors as well as any electronic display.
Any product that has been installed, used, modified, or opened
Special-order items, including any product sourced from a manufacturer or distributor specifically for a customer after purchase
Electronic devices are strictly non-returnable due to the nature of data logging, programming, and licensing systems. In limited cases, FI Performance may consider exceptions only if all manufacturer security seals are intact and the product has not been installed or activated. Approval of such exceptions is at FI Performance’s sole discretion.
Carbon Fiber, Made to Order Exhaust & Other Custom Cosmetic Components
All custom-made, made-to-order, special-order, personalized, or vehicle-specific products are considered final sale. Carbon fiber and composite components must be inspected within seven (7) calendar days of delivery. Variations in finish, weave, or minor cosmetic differences are inherent to the manufacturing process and are not considered defects. Any potential installation issues must be brought to our attention before any part is touched, modified or changed from the way it was delivered.
Fitment adjustments prior to installation should be performed by qualified autobody facility that specializes in exotic body work. There is absolutely no returns on carbon fiber parts or exhaust systems that are stocked or made to order. Due to the nature of the product, shipping and Other logistics, these custom including but not limited to carbon fiber are:
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Custom exhaust systems
Carbon-fiber body components
Custom carbon-fiber products
Special finishes or configurations
Products manufactured or sourced specifically for the customer
Products modified according to the customer’s selected specifications
These products cannot be returned, exchanged, refunded, or canceled after the order has been placed.
Many custom and made-to-order products enter production shortly after payment is received. By placing an order, the customer acknowledges that production materials, labor, sourcing, and manufacturing resources may be committed specifically to that order. Estimated production and delivery timelines are provided in good faith but are not guaranteed. Production or shipping delays do not automatically qualify an order for cancellation or refund.
3.2 Shipping Damage Returns
FI Performance and its suppliers take care to package all products appropriately prior to shipment. However, FI Performance is not responsible for damage claims where a customer has attempted installation, repair, or modification of a damaged product.
If a product arrives damaged, the customer must report the issue immediately and provide supporting documentation, including photographs of the packaging and product condition.
If a replacement is available and offered, and the customer elects not to accept the replacement, any refund eligibility will be governed under Section 3.1 (Change of Mind).
3.3 Warranty Returns
FI Performance will honor valid warranty claims for product failure or shipping damage provided that the claim is submitted within thirty (30) days of delivery.
Warranty claims submitted after thirty (30) days must be handled directly with the manufacturer using the original purchase documentation.
Customers are responsible for all return shipping costs associated with warranty claims, including any costs related to replacement shipments.
Upon receipt of a returned item for warranty evaluation, FI Performance will process the claim within approximately seven (7) business days.
If a warranty claim is approved, the customer may be offered one of the following remedies, at FI Performance’s discretion:
(a) replacement of the item (subject to availability)
(b) refund to the original payment method (only if installation has not occurred)
(c) store credit
3.4 Product Inspection & Fitment Responsibility
All products must be inspected within seven (7) calendar days of delivery. This inspection must include verification of:
Fitment accuracy
Design compatibility
Manufacturing defects
Shipping damage
Failure to report any issue within this seven (7) day inspection period constitutes full acceptance of the product as delivered.
Customers are solely responsible for verifying fitment prior to purchase. FI Performance does not guarantee compatibility with any specific vehicle configuration.
Fitment may vary based on vehicle year, trim, engine, modifications, and other variables. Incorrect fitment due to customer error, assumptions, or undocumented vehicle differences is not considered a defect and is not grounds for return or refund.
Installation of a product constitutes acceptance of the product and voids eligibility for return unless covered under a valid manufacturer warranty.
Late-Reported Issues & Manufacturer Credits
Claims reported more than thirty (30) days after delivery, including manufacturer-acknowledged design issues, fitment concerns, or goodwill credits, are not eligible for standard return or refund processing.
If a manufacturer or distributor issues a credit to FI Performance for a late-reported issue outside of the standard return window, FI Performance’s liability is strictly limited to the actual amount credited by the manufacturer.
Any refund issued under these circumstances:
Will be limited to FI Performance’s net cost only
Will exclude markup, shipping costs, processing fees, labor, installation costs, or downtime
Will be issued at FI Performance’s sole discretion
Will be provided as store credit unless otherwise stated in writing
No refunds, partial or full, will be issued for claims reported more than sixty (60) days after delivery, regardless of manufacturer involvement or acknowledgment.